There are numerous productivity enhancements your business can take advantage of with your VoIP system and network. For instance, your call centers can seamlessly integrate with customer relationship management (CRM) applications such as SalesForce.com.
Your representatives are able to view customer record of the caller automatically when you receive his/her call which significantly improves customer service and cutting cost by improving data flow and reducing the time spent on each caller. Likewise, employees can place outbound calls and access their voicemail directly from other business software such as Microsoft Outlook, removing the need for the user to type in the phone number.
Another direct benefit of VoIP installations are the ease of use with advanced phone features such as transferring calls and setting up conferences. Most all features common to phones today are easily performed from either user friendly interfaces or labeled buttons found directly on the SIP hardware.
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