VoIP Migration Productivity Benefits


VoIP networks integrate with other business applications and media to create a unified communications platform.

There are numerous productivity enhancements your business can take advantage of with your VoIP system and network. For instance, your call centers can seamlessly integrate with customer relationship management (CRM) applications such as SalesForce.com.

Your representatives are able to view customer record of the caller automatically when you receive his/her call which significantly improves customer service and cutting cost by improving data flow and reducing the time spent on each caller. Likewise, employees can place outbound calls and access their voicemail directly from other business software such as Microsoft Outlook, removing the need for the user to type in the phone number.

Other benefits of VoIP migrations include:

  • Extending communication functionalities of your website by offering “click to speak with a representative”
  • Integrating cellular communications with your network for a voice over wireless (VoWLAN) mode; saving cellular airtime minutes
  • Enabling employees to be mobile and roam; users working from home can simply activate SIP software phones and answer calls directly to their extension, just as in the office.

Another direct benefit of VoIP installations are the ease of use with advanced phone features such as transferring calls and setting up conferences. Most all features common to phones today are easily performed from either user friendly interfaces or labeled buttons found directly on the SIP hardware.

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About Business VoIP Experts

We are a group of engineers and architects solely focused on business class telecommunications and systems integrations. Many of us hold certified credentials from companies such as Cisco, Microsoft and Citrix while others are passionate about telecommunications with decades of combined professional expertise. Our obsession for telecom was the catalyst behind BusinessVoIPExperts.com and the opportunity to aid organizations with successful VoIP deployments through our proven methodologies brought this community site to life. From criticism to kudos or simply networking with other telecom professionals, we would be honored to hear from you.
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