VoIP Migration Productivity Benefits

• Home
• VoIP Benefits
• VoIP Integration & Productivity

VoIP networks integrate with other business applications and media to create a unified communications platform.

There are numerous productivity enhancements your business can take advantage of with your VoIP system and network. For instance, your call centers can seamlessly integrate with customer relationship management (CRM) applications such as SalesForce.com.

Your representatives are able to view customer record of the caller automatically when you receive his/her call which significantly improves customer service and cutting cost by improving data flow and reducing the time spent on each caller. Likewise, employees can place outbound calls and access their voicemail directly from other business software such as Microsoft Outlook, removing the need for the user to type in the phone number.

Other benefits of VoIP migrations include:

• Extending communication functionalities of your website by offering “click to speak with a representative”
• Integrating cellular communications with your network for a voice over wireless (VoWLAN) mode; saving cellular airtime minutes
• Enabling employees to be mobile and roam; users working from home can simply activate SIP software phones and answer calls directly to their extension, just as in the office.

Another direct benefit of VoIP installations are the ease of use with advanced phone features such as transferring calls and setting up conferences. Most all features common to phones today are easily performed from either user friendly interfaces or labeled buttons found directly on the SIP hardware.

VoIP Service Providers

• VoIP Discovery and Planning
• VoIP Network Deployment
• VoIP Network Design
• VoIP Network Development
• VoIP Network Training

• VoIP Benefits
  • VoIP Cost Savings
  • VoIP Integration & Productivity
  • VoIP Scalability & Maintenance
  • VoIP Number Portability

Unified Communications Power 'Cake Boss' Growth

'Cake Boss' bakery recently upgraded their legacy PBX phone system to include unified communications and streamline sales growth pushed by rapid demand and company expansion.

VoIP to Replace Fixed-line and Mobile Calling within 15 Years

A new service from Messagenet offers users personalized web pages that can be clicked on to make calls or send text messages via PCs, smartphones or tablets.

Level 3 Grows Core North America Network Services 11 Percent

Level 3 Communications revenue within the North America core network services enterprise segment grew from $586 million in 2012's fourth quarter to $651 million in 2013's fourth quarter.

Pros and Cons of Hosted Unified Communications

Hosted Unified Communications providers help businesses streamline operations by combining multiple methods of communicating with customers and business partners but it's important to understand the pros and cons before making the move to the cloud.

VoLTE Drives VoIP and IMS Growth

VoLTE continues to be a driving force for growth with both the VoIP and IMS equipment makers who, according to a recent report, experienced a revenue increase of 37% in year-over-year sales.