Contact Center

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Contact Centers deliver intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure.

Contact centers combine multichannel automatic call distributor (ACD) functionalities with IP telephony in a unified solution, enabling your company to rapidly deploy a distributed contact center infrastructure.

Contact Center solutions enables your business to integrate inbound and outbound voice applications with Internet applications such as real-time chat, web collaboration, and e-mail.

This integration enables a single employee to support multiple interactions simultaneously regardless of which communications channel the customer has chosen.

Contact Centers provide:

• Segmentation of customers, and monitoring of resource availability
• Delivery of each contact to the most appropriate resource anywhere in the enterprise
• Comprehensive customer profiles using contact-related data, such as dialed number, and calling line ID
• Routing to the most appropriate resource to meet customer needs based on real-time conditions (such as agent skills, availability, and queue lengths)
• Presence integration to increase caller satisfaction through improved agent performance, and knowledge-worker expertise

Since each interaction is unique and may require individualized service, Business VoIP Experts provides contact center solutions to manage customer interactions based on almost any contact attribute.

Speak with a Business VoIP Experts consultant today for more information about your company's specific requirements and customized quotes on Contact Center Services.

VoIP Service Providers

• XO Communications
• Windstream Communications
• Verizon
• Transera Communications
• TouchTone Communications
• Star2Star Communications
• NBS
• MetTel Communications
• McGraw Communications
• Jive Communications
• InterCall
• inContact
• iCore Networks
• Globalinx
• Evolve IP
• Connect First
• CenturyLink Business Services
• Cbeyond Inc
• Broadview Networks
• BCN Telecom
• AT&T Business Solutions
• Appia Communications
• ShoreTel Sky
• SimpleSignal
• Internap
• IntelePeer

• VoIP Services
  • Collaboration
  • Contact Center
  • Dedicated VoIP (On-Site)
  • Hosted VoIP and PBX
  • Hybrid VoIP
  • Internet Access
  • Mobility
  • SIP Trunking
  • VoIP Migration

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