When calling into an IVR system the users are required to select options by pressing digits on their phone or speaking their desired option, at which point the IVR routs their call into the correct extension or voice mailbox.
IVR systems are optimal for organizations and businesses with a high call volume because they reduce costs associated with staffing operators or receptionist, improve the customer experience by consistent messaging and 24 hour access to information.
Question IDs
Object Type Map
Visibility Map
Active Map
Validator Map
Children Map
Parent Map
Question Options Map
Question Options
Question Option Activate Map