Evaluating Contact Center Requirements before Migrating to SIP Trunking

• Home
• VoIP News
• VoIP Operations
• Contact Center Requirements and SIP Trunking

Call Centers are re-evaluating VoIP and SIP trunking as the technology continues to offer dynamic features not supported by the Public Switched Telephone Network (PSTN)

A major contributing factor to call centers remaining on the PSTN was the rock solid reliability and quality of service, but now that VoIP is becoming more mainstream and reliability has significantly improved, call centers are taking serious strides at making the switch to SIP trunking.

Most everyone is familiar with the major benefits of making the switch to business VoIP - including operational cost savings, improved productivity and ease of scalability but Call Centers are realizing the true benefits of VoIP and SIP trunking are with out of the box features not available from the PSTN.

The continual evolution of IP-based telephone networks has spawned, in a word - data.  Data is the primary reason for call centers re-evaluation of VoIP and SIP Trunking.

Requirements Contact Center need to consider prior to moving to SIP Trunking:

• Geography - could play a role in availability of SIP trunking and its pricing so it is beneficial to obtain region-specific termination costs quotes from more than one SIP trunking provider.
• Scalability - on demand is one of the latest capabilities of SIP Trunking providers.
• Customer On-premise Equipment - and up front costs could eliminate anticipated short and long term costs savings so it's important for call centers to evaluate options such as leasing.
• Conversion Speeds - allows for companies to deploy SIP trunking solutions much faster than would be expected with comparable TDM and PSTN solutions.

Read Entire Article on NetworkWorld

Related VoIP News

• Unified Communications & SIP Trunking Fuel VoIP Services Growth
• Contact Center Requirements and SIP Trunking
• Why Everyone is Talking SIP Trunking
• SIP Trunking 42 Percent of Toll Calling by 2018
• Comcast Plans Nationwide SIP Trunking in 2014

VoIP Service Providers

• Access One
• Access Point
• ANPI Solutions
• Appia Communications
• BCN Telecom
• Broadview Networks
• BullsEye Telecom
• Cbeyond Inc
• CenturyLink Business Services
• EarthLink Business
• Globalinx
• Granite Telecommunications
• iNet Communications
• Integra Telecom
• IntelePeer
• InterCall
• Internap
• Level 3 Communications
• Masergy Inc
• McGraw Communications
• MegaPath
• MetTel Communications
• NBS
• NetWolves
• Nitel
• Optimum Business
• Optimum Lightpath
• RapidScale
• SimpleSignal
• Sprint Nextel
• Star2Star Communications
• TelePacific Communications
• Telnes Broadband
• TNCI
• TouchTone Communications
• Transera Communications
• TW Telecom
• Verizon Wireless
• Windstream Communications

required First Name

required Last Name

required Email Address

In-Valid Email

required Phone Number

required Provide a brief overview of your needs / challenges or any other requirements:

required How much do you currently spend per month on phone service

$0 - $499

$500 - $2,499

$2,500 - $9,999

$10,000 or more

required Do you currently have a phone system with VoIP capabilities?

Yes, our phone system is VoIP ready

No, our phone does NOT support VoIP

Uncertain, please advise

required How many phones will need to be connected to VoIP service?

Less than 10

10 - 49

50 - 99

100 - 249

250 or more

required How many sites or locations will need to be connected to VoIP Service?

Select an Option 1 2 - 4 5 - 9 10 or more

required When would you like VoIP service?

Select an Option ASAP One Month Two Months Three or more Months Uncertain

required Provide the 5 digit ZIP code of the location you want VoIP:

 

• VoIP News
  • VARs & Channel Partners
  • VoIP Industry Trends
  • VoIP Operations
    • Pros and Cons of Hosted Unified Communications
    • Integrating VoIP Application Services
    • Hosted VoIP Reduces Office Space Needs
    • Choosing a Hosted VoIP Provider
    • Why VoIP E911 is Challenging for Business
    • Impact of IPv6 on VoIP
    • Troubleshooting VoIP Packet Loss
    • Converting Phone Systems Analog to VoIP
    • Deciding between Hosted VoIP and On Premise VoIP
    • Businesses Streamlining Communications and Cutting Costs
    • Cisco Enhances Enterprise Collaboration Tools
    • Integrating VoIP to Optimize Business Strategy
    • Business Advantages of Switching to VoIP
    • How VoIP Impacts Your Small Business
    • Contact Center Requirements and SIP Trunking
    • Unified Communications are a Must for SMBs
    • Use 4G rollout to drive VoIP adoption
    • Moving to the Cloud Should Be Part of Your Business Plan
    • Business VoIP Helps Boost Customer Service
    • Best VoIP Apps for Your Desktop
    • VoIP Phones Continue Gain in Popularity
    • Why Do Businesses Choose VoIP
    • 10 VoIP Features that Benefit Small Business
    • Using VoIP to Get Ahead
  • VoIP Marketing
  • VoIP Mobility

Unified Communications Power 'Cake Boss' Growth

'Cake Boss' bakery recently upgraded their legacy PBX phone system to include unified communications and streamline sales growth pushed by rapid demand and company expansion.

VoIP to Replace Fixed-line and Mobile Calling within 15 Years

A new service from Messagenet offers users personalized web pages that can be clicked on to make calls or send text messages via PCs, smartphones or tablets.

Level 3 Grows Core North America Network Services 11 Percent

Level 3 Communications revenue within the North America core network services enterprise segment grew from $586 million in 2012's fourth quarter to $651 million in 2013's fourth quarter.

Pros and Cons of Hosted Unified Communications

Hosted Unified Communications providers help businesses streamline operations by combining multiple methods of communicating with customers and business partners but it's important to understand the pros and cons before making the move to the cloud.

VoLTE Drives VoIP and IMS Growth

VoLTE continues to be a driving force for growth with both the VoIP and IMS equipment makers who, according to a recent report, experienced a revenue increase of 37% in year-over-year sales.